Hi, 2 days ago, i watched the #7 monthly cup for about 6 hours and i didn’t even get the free guranteed pack.
I looked in all my e-mail, and i did properly the sharing steam account with twich.
I wanted to know, if it’s only me or not, and if someone can help me
ps: not sure about the category of this post.
EDIT: the support team answered me, they gave me a free pack code, and they said there was a problem in the egg donation mechanism, and they are working to fix it, so everything is ok. Just disappointed that i didn’t got anything from the last stream.
I had the same problem. I made sure to link my steam account prior to the stream but when I emailed Abrakam support they said my account wasn’t linked. They did send me a code for a free pack but I don’t know what else to do to link my account. In connections it does show a green check mark next to Steam.
Mine was like this too, with the green tick, but I found out through Abrakam’s support that it wasn’t actually connected. Even though I had used it for other games in the past, somehow the connection had broken without showing as such on Twitch. Abrakam still kindly gave me a free Chest. =)