Steam Pack Purchases

Enjoying the game, it is the best.
I play like many people via steam. Yesterday 27/11/2017 I brought a steam pack so that I could enjoy opening all those lovely chests etc. Unfortunately after making the purchase the items were not added to my game. I went to bed feeling sad, all my pocket money spent for the week.
Please could you stop this happening to other people and could I have my items please.

Sorry you had that problem. If you email, I believe they will sort it out soon. Glad you are enjoying the game.

Yes. Did what you suggested and it is all sorted out now. I am very happy. Thank you.