While proceeding with our planned update today (see the balance patch), we discovered some previously unseen erratic behavior from our servers.
We found that some data related to players’ progression in the game hasn’t been successfully saved in our databases, resulting in a small number of accounts having lost progress in some way.
Based on our research, less than 0.3% of the active users between Oct. 31st and Nov. 14th have been affected by this issue.
While we have been able to retrieve and restore the majority of the data from our logs, we are not able to get to a point of being confident that we have identified all actions that were affected, and some players might be impacted by this.
If you think that your account has been impacted by these issues and hasn’t been automatically corrected (for example if you have a missing purchase, a card, or if you have a lower amount of XP than it’s supposed to be), please contact firstname.lastname@example.org with the subject “Account Rolled Back”. We will check the log files manually for your account to ensure we update the databases to restore your account to the state it was in before we applied this patch.
The cause of these issues was in some older code related to how we process data from the servers’ live memory into the permanent databases - instead of fixing the specific bug, we decided to rewrite this entire section of code as it was already scheduled to be updated in the near future. In addition to the code rewrite and restoring the data, we have also added a series of new checks to make sure that this type of problem wouldn’t be able to happen again.
We sincerely apologise, both to any users affected by this bug and to all of you for the downtime that arose from it. We wanted to give a free booster to anyone who tried to play during our downtime today, but decided to give it to everyone who has played in the last week instead just to be a bit more generous! You’ll find it waiting for you when you next load the game.
I have the same issue. No chest to be seen although i logged in and played last week(you should btw specifiy what that actually means, do practice games in battle mode count? - i did at least for sure play casual last week, not 100% sure when i played my last ranked) .
Any updates on this? I don’t care about the free chest in itself, but after you told us we get one and you would look into it after there was none, i now am actually genuinely disappointed. And to clarify, i have an almost full Collection, the chest in itself is no big deal. No updates after you promised to give some, actually is.
I’m on the same boat as you Malachai, only difference is I don’t have nearly a full collection, and a chest is always welcome.
Meanwhile I’m just playing adventure mode for extra chests, and pandora when I can.
But it’s kinda disappointing as you said, it’s been 4 days and nothing, and each time I login (everyday), I look into chests, but nothing extra there.
Sorry, it’s unclear why some people did not receive a chest that have qualified for it by being active during the period. I’m waiting on an answer but the information may have been lost during the server issues.